Saturday, July 14, 2007

Bullet points: how to motivate?

Motivating your direct reports is an art that cannot completely be summarized through a list of bullet points, but below are practical ways to do it.

Reward and celebrate performance, with:
  • money
  • lavish praise, public praise
  • compliment personal qualities (not only project results - Do it sincerely and with sincere admiration).
  • presentations of results to top management
  • encouragements
  • increased responsibilities
  • increased budgets
  • increased ownership of certain tasks/projects/expertise (assign them as the official champion of "x", and make sure they are required to give their opinions on every project involving "x")
  • valuable gifts (trips, etc)
  • training: invest in your people

It is critical for a manager to be excellent at rewarding performance - but it is also the easy part in management. The tough part is to generate performance to start with.

  • find out what employees like to work on - if you assign them to projects they don't like, chances are the practical bullet points below will not help that much.
  • set goals - together with your direct report. The goals must come out of their mouth (a French writer once said "those who speak will make it happen").
  • explicitly mention that they own these goals (not you) and are responsible for achieving them
  • give your employees a feeling of importance: why is their work critical?
  • make sure they understand they are working towards a greater good (beyond just making money or helping the company make money)
  • relentlessly encourage participation: discuss with them how to achieve these goals - Make sure they do speak at least 50+% of the time!! Encourage them along the way when they suggest ideas. Listen. Don't shoot down an idea.
  • make sure goals are easy enough to reach, at least to start with.
  • write down the goals and make sure there's a deadline.
  • promote team work. Most workers get a motivation boost from working in teams.
  • free up competent people to do their jobs as they see fit.

Finally: ask your employees about their work, and you will get good insights on how to motivate them.

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